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What are Prepaid Calls?
Prepaid calls are PC to any regular telephone calls made with a Prepaid Calling Card.
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Who can make Prepaid Calls?
Anyone who purchases a prepaid calling card from our resellers can make a prepaid call.
However users in countries like Egypt, India and the United Arab Emirates may have difficulties with the Prepaid Card service. Check with your local ISP if their proxy server targets PC-to-Phone transmissions, thereby effectively blocking calls.
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How many calls can I make?
You can make as many calls as you like until your calling credits run out.
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If I want to make Prepaid calls from more than one computer, do I have to buy separate Prepaid Calling Cards?
No. Prepaid calls can be made from any computer (for example, home and office).
However, we suggest you exercise caution if you make Prepaid calls from a shared computer. Clear the account number and PIN fields after ending your calling session.
The use of public computer terminals to make PC-to-Phone calls is discouraged.
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Can I share my Prepaid Calling Card with my friends?
Who uses your Prepaid Calling Card is up to you. Just remember to check your card balance before trying to make a Prepaid call.
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Can I get a refund if I lose or damage my Prepaid Calling Card?
No. Once you have bought a Prepaid card you are responsible for the safety of your card and confidentiality of your account number and PIN.
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Can my Prepaid card be recharged?
No. There is no recharge option for Prepaid cards. After your calling credits run out you'll have to buy a new Prepaid card.
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How do I review the calls I've made and the balance on my Prepaid card?
Your Prepaid card balance is displayed in the Call Log. To view your Call Log, type in your account number and PIN on the validation page.
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Where can I call?
You can call any regular telephone, anywhere in the world. Check our rates to see just how low they are.
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What do I need to be able to make these Prepaid Calls?
• Windows 98/NT/2000/XP operating system
• Pentium 166 MHz processor
• JavaScript is enabled
• Microsoft Internet Explorer 4.01 to 6.0 or Netscape Communicator 4.5 to 4.7
• 32 MB of RAM
• 15 MB of free hard disk space
• Full-duplex sound card
• SVGA display card with 256 colors (16-bit color recommended)
• Microphone & speakers, or headset
• 28.8 kbps modem (33.6 kbps recommended)
• Internet access with an Internet Service Provider (ISP)
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Which Internet browser can I use?
The Prepaid Calls Service works best with Microsoft Internet Explorer 5.0 & above or Netscape Navigator 4.5 to 4.7. Also, make sure you set your Preferences to accept cookies.
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Can the Prepaid Service work behind a firewall?
Prepaid Calls Service currently supports PC-to-Phone calls from behind firewalls. If you are connected to the Internet using LAN, you may be behind a firewall, which will prevent you from connecting to our Internet gateways. To use PrePaid Calls with your firewall, you need to set the firewall settings by clicking on the link "Settings" on the web page and select "Use Firewall" for SOCKS5.
To use NAT firewall, you will need to open or ask your Network Administrator to open the following outgoing ports for UDP and TCP : 51719(UDP), 1720(TCP) and 1800(UDP).
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Can I use the Prepaid Calls Service on Mac/Linux/Unix/Web TV?
For the time being, this service is only available for Microsoft Windows 98/ME/NT/2000/XP.
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Why do I get an error message when I try to make a call?
The web-based dialer uses the same calling technology as other PC telephony software. In order for it to work properly make sure you are not running any other telephony application, before using the Prepaid Calls dialer.
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How can I improve the sound quality of the call?
One of the factors that can affect sound quality is the Internet bandwidth available during your call. Try to avoid making calls during peak Internet usage hours when traffic is high. Another tip is to use a headset with a built-in microphone. This will help eliminate echo and ensure better sound. Adjust the microphone volume so that your speech is not too loud.
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I hear an echo during the call. What should I do?
We recommend using a headset as this reduces the echo effect. If you are using speakers the feedback from the speakers may cause the person on the phone to experience some echo. Our software component will detect this and will automatically try to compensate for this, but it may not be able to eliminate all traces of the echo. Try to move the microphone as far away from the speakers as possible.
You can also try lowering the speaker volume. This will usually reduce the echo.
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How do I change the sound volume?
You can control the speaker and microphone volume by manipulating the volume control knobs on the dialer. Alternatively, open the Windows Volume Control by selecting the Start menu, followed by Programs, Accessories, Multimedia, and Volume Control.
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Why do I get a distorted or choppy sound sometimes?
The distorted or choppy sound is due to data packets of the speech being lost or dropped. This could be due to a bad Internet connection, low bandwidth, sound card problems, insufficient memory, or a slow CPU. Always ensure that the latest sound card driver is installed, and close unnecessary programs to conserve memory and CPU load when you use the PC-to-Phone Service. Try to make calls during non-peak hours to ensure better bandwidth.
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Why can't the receiver hear me immediately after picking up my call?
Due to the network, the receiver will experience a five second delay before hearing your voice. You may wish to inform the receiver of this limitation.
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